At EPC Oswestry, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you contact us, use our services, or visit our website.
1. Who We Are
EPC Oswestry provides Energy Performance Certificates, property floorplans, photography, drone imagery, and house walkthrough videos for properties in and around Oswestry.
If you have any questions about this policy or your data, please contact:
Data Controller: EPC Oswestry
Email: info@epcoswestry.co.uk
Phone: 01691 887085 / 07794 592872
Address: 4 Brownlow Road, Ellesmere, Shropshire, SY12 0BA
2. What Data We Collect
We may collect and process the following personal data:
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Contact details: Name, address, phone number, email.
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Property information: Address, layout details, photos, floorplans.
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Payment details: When applicable, for invoicing or payments.
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Marketing preferences: Your choice to receive updates or offers.
We collect data when you:
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Enquire via phone, email, or online
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Book or use our services
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Visit our website or social media pages
3. How We Use Your Data
We collect data when you:
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Provide our services (e.g., EPC assessments, photography)
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Communicate with you about your booking or enquiries
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Deliver invoices or receipts
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Improve our services and customer experience
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Send you updates or offers (if you’ve opted in)
We will never sell your data.
4. Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases:
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Contract: To provide our services to you
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Consent: For marketing communications
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Legal obligation: For regulatory or financial compliance
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Legitimate interest: To improve our service and ensure business security
5. How We Store and Protect Your Data
We use secure systems and tools to protect your data, including:
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Password-protected databases
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Encrypted emails (where appropriate)
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Secure storage for physical documents (if any)
We keep your data only as long as needed to fulfil the purpose it was collected for or as required by law.
6. Sharing Your Information
We only share your information with:
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Service providers (e.g., survey software, payment processors)
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Legal or regulatory authorities (if required)
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Our contracted staff or freelancers who support our services
All parties are bound by confidentiality and data protection agreements.
7. Your Rights
Under data protection laws, you have the right to:
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Access the data we hold about you
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Request correction of inaccurate information
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Request deletion of your data (in some circumstances)
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Object to or restrict processing
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Withdraw consent for marketing
To exercise any of these rights, please contact us directly.
8. Cookies & Website Tracking
Our website may use cookies to enhance your browsing experience and track usage anonymously for analytics. You can manage cookie preferences in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, and we’ll notify you of any significant changes.
10. Contact Us
If you have any questions or concerns about this policy or your data, please get in touch:
Email: info@epcoswestry.co.uk
Phone: 01691 887085 / 07794 592872
Address: 4 Brownlow Road, Ellesmere, Shropshire, SY12 0BA